Frequently Asked Questions
Everything you need to know about your SMAI gear and orders.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Delivery times vary by location, but most domestic orders arrive within 3-7 business days via our premium courier partners.
Does SMAI equipment come with a warranty?
Yes, all SMAI products are covered by a manufacturer's warranty. The duration varies from 6 months for apparel to lifetime warranties on specific structural gym equipment.
How do I return an item if I am not satisfied?
We offer a 30-day return policy for items in original, unused condition with all packaging intact. Simply contact our support team to initiate a Return Merchandise Authorization (RMA).
Do you offer international shipping for martial arts gear?
Yes, SMAI ships globally. Shipping costs and import duties are calculated at checkout based on the destination country and the total weight of the equipment.
Are your combat sports products certified for professional competition?
Many of our products are WKF, WT, and IJF approved. Please check the specific product descriptions for the official certification seals required for competitive use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna for eligible regions.